Chargeback

A chargeback is a process where a customer disputes a charge made by an online store and seeks to get their money back. It's essentially a reversal of a transaction due to fraud, undelivered items, defects, or duplicate charges, acting as a form of consumer protection. Chargebacks can be a hassle for both the customer and the business. The customer has to go through the process of disputing the charge, and the business loses the sale and incurs a fee. However, chargebacks can be minimized by good customer service, fast shipping, clear return policies, and prompt refunds.

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