Customer Journey Mapping

A customer journey map is a blueprint that visually shows a customer's experience with your brand. It tracks their interactions, thoughts, and emotions throughout their relationship with your product or service across various touchpoints. The goal of a customer journey map is to help businesses understand their customers better. By seeing the journey from the customer's perspective, businesses can identify areas for improvement and create a more positive and seamless experience. It allows them to tailor their marketing, sales, and support strategies to better meet customer needs at each stage.

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