Increase Customer Retention and Repeat Purchase Rate on your Shopify Store

Work with an experienced team of Shopify experts to set up the best customer retention strategies that increase repeat purchase rates

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Did you know?

Brands that have set up our customer retention strategies are driving more business revenue from their existing audience at higher profits.

increase in Customer Retention Rate

~27%

increase in Repeat Purchase Rate

$130+

increase in Customer Lifetime Value

Read success stories

Recap: What is Customer Retention?

5K+

Merchants using our Apps

$2.06m

Combined Revenue made from our Apps

226

5 Star Reviews on Shopify App Store

Customer retention is your brand's ability to keep customers engaged and paying for products/ services over time.

It is often calculated as a percentage of customers your brand is able to retain over a specific period of time, aside from the new customers you acquire.

Why is Customer Retention important?

5K+

Merchants using our Apps

$2.06m

Combined Revenue made from our Apps

226

5 Star Reviews on Shopify App Store

While most brands today are focused on acquiring more customers, customer retention is becoming important to maintain sustainable growth in a competitive market where consumer attention is lowering by the day.

A higher customer retention rate means:
• Higher customer satisfaction
• Greater advertising efficiency
• Increase in profits
• Lower customer acquisition costs
• Boost in CLTV

How can Skai Lama help your Shopify store increase Customer Retention Rate

Steal our time-tested customer retention strategies to keep your existing audience engaged and coming back for more purchases.

Make Product Bundles more flexible and value-add

Offer customers discounted subscriptions on build-your-own bundles and refresh the products available to keep the experience fresh, interesting and valuable to them.

Continually innovate the bundle-building based on customer feedback and trends.

Impact

~38%

Higher CLTV

1.2X

Increased Revenue

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Use Gifting to celebrate milestones and winback customers

Offer gift cards to customers who haven’t shopped in 60+ days to winback their interest. Remember to create urgency and return sooner with a validity period.

Don’t forget to also reward long-term customers on milestones like one-year anniversary or a certain number of purchases from your brand.

Impact

Increase in repeat purchases

40%

Higher conversions

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Host exclusive Cashback events

Turn promotions more interesting by holding events where customers can earn extra cashback on the purchases they make during the period.

But remember to delay redemption to post-event to bring them back for more - for instance, post BFCM!

Impact

15%

Higher Retention

Higher Conversions

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Surprise and delight your customers often

Occasionally include unexpected free gifts or gift cards with specific orders or first purchases to create a positive post-purchase experience.

The element of surprise creates a positive shopping experience, and 81% of customers say that is the one reason that takes them back to brands.

Impact

Increase in items per order

Faster moving inventory

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Customize Checkout to deliver a positive purchase experience

Provide options to gift wrap orders, choose from premium packaging or wrapping, add personalized messages and cards or provide special instructions to make customers feel heard.

Use your thank you page to express gratitude, provide an order summary, suggest related products, offer future purchase discounts or even offer post-purchase support.

Impact

Repeat Purchase Rate

25%

Higher AOV

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Brands that have seen an increase in customer retention with our strategies

Staying on top of the consumer’s minds and getting them to engage or buy from your brand repeatedly is becoming tougher by the day. But these brands have cracked the code on customer retention with our strategies!

How a Meat Brand increased In-Store Revenue and Customer Retention with Cashbacks

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Increase Customer Retention and Repeat Purchase Rate on your Shopify Store

Did you know?

Recap: What is Customer Retention?

Why is Customer Retention important?

How can Skai Lama help your Shopify store increase Customer Retention Rate

Make Product Bundles more flexible and value-add

Impact

Use Gifting to celebrate milestones and winback customers

Impact

Host exclusive Cashback events

Impact

Surprise and delight your customers often

Impact

Customize Checkout to deliver a positive purchase experience

Impact

Create new revenue opportunities with gifting experiences

Impact

Brands that have seen an increase in customer retention with our strategies

How a Meat Brand increased In-Store Revenue and Customer Retention with Cashbacks

How a Beauty Brand Uses GiftKart Rewards Program to Increase Average Order Value by 36%

How Lathr Used Personal Care Product Bundling to Boost Sales by $17,221.79 in 30 Days

How a Meat Brand increased In-Store Revenue and Customer Retention with Cashbacks

How a Beauty Brand Uses GiftKart Rewards Program to Increase Average Order Value by 36%

How Sunrise Flour Mill Generated ~$11,000 Winback Revenue through Gift Cards

Why work with SkaiLama to boost your customer retention rate

Integrations

Migration

Support and success

Integrations

Migration

Support and success

BIG Savings

Want to know how you can boost customer retention on your Shopify store?

Learn more about customer retention

Shopify Gift Card Examples and What You Can Learn From Them

Best Cashback Strategies For Better AOV and Retention This BFCM

Mastering the Art of Gifting: Different Gifting Strategies to Boost Sales and Improve Customer Experience

Best Cashback Strategies For Better AOV and Retention This BFCM

12 Best Upselling Strategies to Set Up on Your Shopify store

How Shopify Health and Wellness Brands Use Product Bundles to Increase AOV

Explore other use cases

Increase conversions

Boost Retention

Upsell and Cross-sell

Improve Gifting

Offer Discounts

Sell Product Bundles

Our Apps will be a game changer for your Shopify Store