Work with an experienced team of Shopify experts to set up the best customer retention strategies that increase repeat purchase rates
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Customer retention is your brand's ability to keep customers engaged and paying for products/ services over time.
It is often calculated as a percentage of customers your brand is able to retain over a specific period of time, aside from the new customers you acquire.
While most brands today are focused on acquiring more customers, customer retention is becoming important to maintain sustainable growth in a competitive market where consumer attention is lowering by the day.
A higher customer retention rate means:
• Higher customer satisfaction
• Greater advertising efficiency
• Increase in profits
• Lower customer acquisition costs
• Boost in CLTV
Steal our time-tested customer retention strategies to keep your existing audience engaged and coming back for more purchases.
Offer customers discounted subscriptions on build-your-own bundles and refresh the products available to keep the experience fresh, interesting and valuable to them.
Continually innovate the bundle-building based on customer feedback and trends.
Offer gift cards to customers who haven’t shopped in 60+ days to winback their interest. Remember to create urgency and return sooner with a validity period.
Don’t forget to also reward long-term customers on milestones like one-year anniversary or a certain number of purchases from your brand.
Turn promotions more interesting by holding events where customers can earn extra cashback on the purchases they make during the period.
But remember to delay redemption to post-event to bring them back for more - for instance, post BFCM!
Occasionally include unexpected free gifts or gift cards with specific orders or first purchases to create a positive post-purchase experience.
The element of surprise creates a positive shopping experience, and 81% of customers say that is the one reason that takes them back to brands.
Provide options to gift wrap orders, choose from premium packaging or wrapping, add personalized messages and cards or provide special instructions to make customers feel heard.
Use your thank you page to express gratitude, provide an order summary, suggest related products, offer future purchase discounts or even offer post-purchase support.
Staying on top of the consumer’s minds and getting them to engage or buy from your brand repeatedly is becoming tougher by the day. But these brands have cracked the code on customer retention with our strategies!
Discover how a beauty brand achieved a remarkable 36% boost in average order value using GiftKart's Reward Program. Learn their strategic approach to incentivizing customers, fostering loyalty, and driving repeat business in a competitive market.
The competition for consumer attention is increasing by the day. Having worked with thousands of brands across industries, our experts offer comprehensive strategies and solutions to increase retention.
Our team will help you set up the integrations between the best Shopify apps for your customer retention strategy.
We will also help you find and migrate to solutions required for setting up the customer retention strategies above.
In addition to 24/7 customer support, our success managers will work with you to identify the right strategies to boost retention.
We help you set up custom integrations with the best Shopify apps in order to create seamless shopping experiences that create more opportunities to increase AOV.
No matter which apps you’re currently using on the store, we’ll also help you migrate to solutions that help set up our strategies to increase AOV.
Engage with our ecosystem partners and unlock product integrations and co-marketing opportunities targeted to 5K+ merchants.
No two Shopify stores can succeed with the same customer retention strategies. That’s exactly why we’re offering a different approach by extending a helping hand!
Our team of Shopify experts frequently shares insights, tips, strategies and best practices that can help you increase customer retention rates in no time.
Add real-time order tracking and status lookup to your store
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Add real-time order tracking and status lookup to your store
Add real-time order tracking and status lookup to your store
Add real-time order tracking and status lookup to your store
Add real-time order tracking and status lookup to your store
Add real-time order tracking and status lookup to your store
We are a team of passionate individuals, all driven by a singular goal - to help our merchants succeed.
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