In the fast-paced world of e-commerce, every Shopify merchant is looking for ways to streamline operations. Shopify Sidekick, an AI-powered assistant explicitly designed for stores, promises to do just that.
Shopify Sidekick can help you automate a range of tasks, making your day-to-day work more efficient.
In this comprehensive guide, we’ll dive deep into its features, pricing plans and how to implement it into your store. Let's get started.
What is Shopify Sidekick?
Shopify Sidekick is an AI-powered virtual assistant designed to help Shopify store owners manage their e-commerce businesses with ease. By integrating seamlessly into your Shopify dashboard, Sidekick automates a wide array of tasks, from customer support to inventory management. The assistant uses advanced machine learning algorithms to understand customer behavior, analyze sales data, and automate repetitive tasks.
Key Features of Shopify Sidekick
1. Intelligent AI-Powered Assistance
At its core, Sidekick utilizes sophisticated AI to understand the nuances of your Shopify store, including its data, settings, and your specific needs, providing highly relevant and personalized support.
2. Seamless Natural Language Interaction
Forget complex commands. You can interact with Sidekick using everyday language, asking questions or giving instructions just as you would to a human assistant.
3. Contextual Guidance and "How-To" Support
Whether you're new to Shopify or need a refresher, Sidekick can provide clear, step-by-step guidance and directly point you to the relevant sections within your admin to efficiently complete various tasks.
4. Intuitive Theme Editing
Make quick adjustments to your online store's appearance. By simply describing the changes you want (e.g., "change the button color to blue"), Sidekick can apply them to your theme settings, but you must save these changes manually.
5. Smart Customer Segmentation
Enhance your marketing efforts by leveraging Sidekick to create targeted customer segments based on various criteria, enabling more personalized and effective campaigns.
6. Integration with Shopify
The integration between Shopify Sidekick and the Shopify dashboard is seamless. The tool is built to work directly within the Shopify environment, making it easy for users to set up, use, and manage. Additionally, Shopify Sidekick integrates with various other apps available on the Shopify App Store, further enhancing its functionality.
7. Reporting and Analytics
Sidekick’s AI analyzes customer behavior, product performance, and sales data. It generates actionable insights that can guide decisions on inventory, pricing, and marketing. This data-driven approach helps store owners optimize their strategies for maximum results.
Shopify Sidekick: Access Requirements
Before you start using Shopify Sidekick, make sure your store meets the following prerequisites:
Desktop Device: You can currently access Shopify Sidekick using a desktop web browser. Mobile access is not supported as of now, so make sure to use a desktop to access the tool.
English Language Setting: To ensure seamless operation, your Shopify admin panel should be set to English. Sidekick is optimized for use in this language.
Compatible Theme: For Sidekick to function properly, your store must be using a compatible theme. Specifically, you’ll need the Dawn theme version 11.0.0 or higher to take full advantage of all Sidekick features.
Active Shopify Plan: You must have an active Shopify subscription to use Sidekick. While the basic plans support the tool, some advanced features may require a higher-tier subscription.
How to Use Shopify Sidekick?
1. Access Your Admin Panel: Log in to your Shopify admin dashboard.
2. Find the Sidekick Icon: Look for the Sidekick icon in the top right corner of your dashboard (it looks like a small assistant icon).
3. Launch the Assistant: Click on the Sidekick icon to open the tool. If it's your first time using it, a brief introduction will appear, explaining the main features.
4. Begin Using Sidekick: Begin by writing your question or instruction in simple language. For example:
"How can I create a promotional discount for a new collection?"
"Can you help me adjust my shipping settings?"
"Generate a product description for my new leather bag."
5. Follow the Instructions Provided: Sidekick will guide you through the necessary steps to complete the task. Simply follow the instructions to proceed.
6. Confirm and Save Changes: Always review any changes suggested by Sidekick before saving them to your store.
Pro Tip: Be specific with your commands for more accurate results. Instead of asking "How do I increase my sales?" try something like "Create a 15% discount for returning customers."
The more you interact with Sidekick, the better it will understand your needs and deliver even more relevant suggestions.
Where to Use Shopify Sidekick in Your Shopify Store?
Shopify Sidekick, your AI-powered assistant within the Shopify admin, is designed to streamline various tasks and provide quick insights. While it's not a customer-facing feature, it's an invaluable tool for managing and growing your online store from the backend. Here's a breakdown of key areas where you can effectively utilize Shopify Sidekick:
1. Quick Task Initiation & Navigation:
Sidekick excels at helping you jump to specific sections of your Shopify admin without navigating through multiple menus.
Examples:
Create New Product: Type "create a new product" → View "New Product" preview with basic fields → Choose from options like "Navigate to Product Details Page."
View Recent Orders: Type "view recent orders" → Select "Navigate to Orders Overview."
Goto Settings: Type "go to settings" → See list of settings categories → Choose the desired category.
Open Theme Editor: Type "open the theme editor" → Select "Customize Theme."
View My Analytics: Type "view my analytics" → See key metric overview → Select "View Store Analytics."
Essentially, Sidekick provides an initial preview or set of choices after your command, requiring one more click to reach the final destination.
2. Product Management:
Sidekick can assist with various product-related tasks, making inventory and catalog management more efficient.
Examples:
Use the command "find product [product name]", to quickly locate and make changes to a product.
Manage stock levels by typing "update inventory for [product name]".
"Create a collection" to set up new product categories.
Process: Use natural language commands like the examples above. Sidekick will either give you the links to the relevant page or provide options to proceed with your request.
3. Order Management:
Stay on top of your orders with Sidekick's quick access capabilities. You can experiment with the following prompts
Examples:
"View all orders" to display your full order list.
"Find order [order number]" to instantly find a particular order.
"View unfulfilled orders" to see orders that haven't been fulfilled yet.
Process: Similar to product management, use clear and concise commands related to order actions.
4. Accessing Reports and Analytics:
Get a quick overview of your store's performance without manually navigating to the reports section. You can experiment with the following prompts.
Examples:
"Show me today's sales" for a quick snapshot of current performance.
"View my top-selling products" to see which products sell the most.
"Show me my website traffic" to view your website visitor data.
Process: Ask Sidekick for specific data points or reports you want to see. The level of detail might vary, but it provides a quick way to access key metrics.
5. Exploring Shopify Features and Learning:
Sidekick can be a helpful guide for discovering new features and understanding Shopify functionalities. You can experiment with the following prompts
Examples:
"What is Shopify Markets?" to learn about Shopify's global selling feature.
"How to set up shipping zones?" to get information on shipping configurations.
"Tell me about Shopify Email" to understand Shopify's email marketing tool.
Process: Ask Sidekick questions about Shopify features or processes you're unsure about. It can provide brief explanations or direct you to relevant help documentation.
Shopify Sidekick Pricing
As of April 2025, Shopify offers a suite of AI tools, including Sidekick, under the Shopify Magic umbrella. These tools are available free of charge to all Shopify merchants, regardless of their subscription plan.
Benefits of Using Shopify Sidekick
1. Enhanced Customer Experience
Automating customer support and product recommendations creates a smoother shopping experience, leading to higher satisfaction and retention.
2. Increased Sales
By automating sales tasks and personalizing customer interactions, Shopify Sidekick can boost sales. Its product recommendations and marketing automation features are designed to encourage upselling and cross-selling.
3. Time-Saving
Shopify Sidekick takes over repetitive tasks, such as answering common customer questions and managing orders. This time-saving functionality allows store owners to focus on growing their business.
4. Data-Driven Decisions
Shopify Sidekick provides valuable insights that can inform your business strategies. The reports and analytics help you understand customer behavior and product performance, empowering you to make better decisions.
Common Issues & Troubleshooting
1. App Compatibility
In some cases, Shopify Sidekick may not be compatible with other apps or themes you are using. Always check compatibility before installing new apps.
2. Customer Support
While Shopify Sidekick is an excellent tool for automating tasks and streamlining store management, it does not handle customer support interactions. If you need assistance with persistent issues, Shopify provides robust support options, including their help center, live chat, and community forums.
3. Approval Requirement:
Sidekick will never make changes to your store without your explicit consent. It only offers suggestions and options for you to review and approve, ensuring you remain in full control of your store's operations.
Conclusion
Shopify Sidekick offers a powerful suite of features to help store owners automate repetitive tasks, improve customer experiences, and streamline operations. Whether you're new to e-commerce or managing a large store, Shopify Sidekick can help you save time and boost sales. With its intuitive setup process and range of functionalities, it's worth considering as a key tool in your Shopify store's success.
Hurrify customers to buy within a given timeframe with a sales countdown timer & improve conversions
Another popular Shopify checkout app is Checkout Promotions. The app comes with the ability to leverage a collection of highly robust visibility rules that help show customers one-click post purchase upsell promotions after an order payment has been made. Some of its key features include:
Features
AI recommended and manual recommendations for upselling.
Complete branding control.
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AI recommended and manual recommendations for upselling.
Pricing
Development
Free
Monthly Plan
$99/ month
Plus Plan
$99/ month
Plus Plan
$99/ month
FAQs on Shopify Siekick
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Neetika M
Neetika is the founder of Skai Lama. Passionate about building SaaS, Product Development, and Marketing, she talks about eCommerce Growth, Product Bundling, Gifting, Retention, and Shopify.
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